Housing Supervisor

About the role

The Spv, Temple Housing manages the operational process for temple housing, typically managing a team of employees and/or volunteers. It covers guest rooms and the arrival center, including shared spaces such as food services and youth/children's areas. The supervisor schedules, trains and supervises staff so that all shifts are filled, the guest experience is seamless and patrons are prepared for service. The position usually reports to the temple recorder.

Key responsibilities

• Supervise the housing operation in line with the Housing Guidebook.
• Deliver an excellent guest experience by handling reservations, check-ins, payments, guest issues and exceptions professionally.
• Act as an information hub for guests and all departments on temple property.
• Maintain up-to-date data in the Mews hotel management system.
• Launder bedding and towels, restock them and prepare bedding and towel packets for guests.
• Maintain inventory levels, manage stock quality and quantity, replacement orders and disposal of aged bedding and towels.
• Work with the Special Projects Department on cleaning, safety, security, repairs and maintenance, and report issues promptly.
• Inspect rooms after check-out and ensure they are ready for the next guests.
• Coordinate with ecclesiastical leaders on preparations and housing guidelines, and arrange services for members arriving through the Patron Assistance Fund.

Required profile

• 2 years of related experience, or progress toward or completion of a relevant university degree or industry-recognized certification, including former leadership experience.
• Excellent interpersonal skills, ability to work independently and to lead others accurately.
• Fluent in the primary language of the temple district; preferred: working proficiency in local languages and proficiency in English.
• Preferred: 3 years of relevant experience, supervisory experience, hospitality experience, experience with a hospitality management system, experience handling confidential information, and ability to lift 30 lbs and perform physically demanding tasks.

Required skills

• Payment handling experience and understanding of basic financial principles.
• Organization and time management, including prioritizing tasks and deadlines.
• Preferred: Microsoft Office suite.