Intake Specialist – Personal Injury (Remote)

About the role

You will be the first point of contact for prospective personal injury clients, conducting high‑volume case screenings and guiding qualified prospects through the intake process for a U.S.‑focused legal team.

Key responsibilities

• Answer inbound calls, online inquiries and referrals, and conduct structured screenings for motor‑vehicle, rideshare, premises‑liability, slip‑and‑fall, dog‑bite and elder‑abuse cases.
• Gather detailed incident, injury, medical, liability and insurance information, document it in Litify, and flag urgent or high‑value matters for escalation.
• Maintain accurate call logs, case notes and follow‑up activity, and coordinate handoffs to attorneys, case managers and investigators.

Required profile

• 1‑3 years of experience in personal injury or high‑volume client intake, preferably on the plaintiff side.
• Professional proficiency in English and Spanish, able to handle sensitive conversations in both languages.
• Availability to work a Pacific‑Time schedule, including potential weekend shifts.

Required skills

• Experience with Litify or comparable legal case‑management platforms (Filevine, PracticePanther).
• Strong data‑entry accuracy, active listening and telephone communication skills.