Junior Logistics Coordinator - Weekends Shift

About the role

Charger Logistics, an asset-based carrier with locations across North America, is expanding and is looking for a motivated person to join its Customer Service Department in San Pedro Sula. The position covers weekends, Friday to Monday, from 6am to 5pm or 1pm to 11pm, and English fluency is a must.

Key responsibilities

• Build knowledge of the company's products and services.
• Engage customers in a friendly, professional way to build lasting relationships.
• Provide track and trace updates for shipments and keep customers informed about each order's status.
• Solve customer-specific freight issues.
• Enter, update and process customer orders on various interfaces.
• Confirm pickup and delivery appointments for drivers.
• Coordinate with other departments to clear customs paperwork.
• Follow procedures for processing bills and perform other duties assigned by the Customer Service Manager.

Required profile

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Fluency in English and Spanish is a must.
• Ability to solve problems, de-escalate conflicts and escalate tactfully.
• Strong time management, prioritization and multitasking.

Required skills

• Proficiency in Microsoft Office.
• Aptitude for learning new software and systems.

What we offer

• Professional growth opportunities.
• Competitive compensation package.
• Performance-based bonuses.