Quality Assurance Executive
UnifyCX · San Pedro Sula
Description du poste
About the role
UnifyCX, a global business process outsourcing company, is looking for a detail-oriented Quality Assurance Executive to join its team in San Pedro Sula. The role involves monitoring and evaluating the quality of customer interactions so they comply with company standards and procedures. Experience as a Contact Center Quality Assurance Analyst is expected.
Key responsibilities
- Develop and implement quality assurance processes
- Monitor and evaluate customer interactions
- Provide feedback and coaching to customer service representatives
- Identify areas for improvement and put corrective actions in place
- Generate reports and analyze data to track performance metrics
Required profile
- Experience as a Contact Center Quality Assurance Analyst
- Strong analytical skills and excellent communication abilities
- Keen eye for detail
- Experience in a contact center environment is preferred
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UnifyCX
San Pedro Sula
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