Quality Assurance Executive
UnifyCX · San Pedro Sula
Descripcion del puesto
About the role
UnifyCX, a global business process outsourcing company, is looking for a detail-oriented Quality Assurance Executive to join its team in San Pedro Sula. The role involves monitoring and evaluating the quality of customer interactions so they comply with company standards and procedures. Experience as a Contact Center Quality Assurance Analyst is expected.
Key responsibilities
- Develop and implement quality assurance processes
- Monitor and evaluate customer interactions
- Provide feedback and coaching to customer service representatives
- Identify areas for improvement and put corrective actions in place
- Generate reports and analyze data to track performance metrics
Required profile
- Experience as a Contact Center Quality Assurance Analyst
- Strong analytical skills and excellent communication abilities
- Keen eye for detail
- Experience in a contact center environment is preferred
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Honduras.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 2 horas
Expira en 1 mes
3 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
UnifyCX
San Pedro Sula
Ofertas relacionadas
-
Compliance Team Lead - U.S. Freight Marketplace
Avanza Nearshoring Solutions San Pedro Sula -
Supplements Agent - Roofing Insurance Claims
Work Ninjas San Pedro Sula -
Broadcast Donor Engagement Representative
Food For The Poor San Pedro Sula -
Bilingual Telesales (English & Spanish) - Remote
Hexa Property Management -
Customer Service Agent Trainer
ibex Tegucigalpa