Remote Customer Service Representative

About the role

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. This paid, work‑from‑home position offers the chance to develop skills in sales, customer service, and communication while supporting our client engagement strategies.

Key responsibilities

• Serve as the primary liaison for clients, handling inquiries about insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and uncover new sales opportunities.
• Negotiate terms and solutions with clients while adhering to company policies.
• Support sales administration by processing documentation, updating records, and tracking interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that boost client engagement and retention.

Required profile

• Proven experience in outside sales, retail sales, or telemarketing with a focus on customer interaction.
• Strong negotiation and communication abilities; multilingual capability is a plus.
• Familiarity with sales administration processes and ability to analyze client data.
• Knowledge of insurance sales or benefits administration is highly desirable.
• Understanding of HIPAA regulations when handling sensitive information.
• Ability to work independently in a remote setting while maintaining high productivity and organization.

What we offer

• Flexible schedule.
• Work from home.