Remote Pre-Litigation Case Manager Team Lead

About the role

The Pre‑Litigation Manager oversees the phase of a personal injury case from client sign‑up through settlement or the decision to file suit. Working remotely, you will lead a team of case managers, keep treatment and records moving, and ensure high‑quality demand packages while maintaining a small personal caseload.

Key responsibilities

• Directly supervise the pre‑litigation case management team, assigning workload and balancing capacity.
• Set and enforce standards for client contact, file hygiene, and case movement.
• Train new case managers and develop the training pathway for the role.
• Conduct regular one‑on‑one check‑ins, performance reviews, and address performance issues promptly.
• Run file audits to identify stalled cases, aging records requests, and treatment gaps.
• Review demand packages for completeness, accuracy, and persuasive strength before they are sent.
• Own the pre‑litigation aging report and drive down cycle times.
• Partner with attorneys on case valuation, negotiation strategy, and escalation to litigation when appropriate.

Required profile

• 4+ years of personal injury pre‑litigation case management experience.
• Prior experience supervising, training, or leading a case management team.
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
• Working knowledge of Louisiana prescription periods and insurance coverage issues.
• Excellent written communication, especially demand writing.
• Comfort managing performance and holding people accountable.

Required skills

• Proficiency with case management platforms.
• Experience using reporting tools for workflow analytics.
• Medical records analysis and treatment coordination.

What we offer

• Comprehensive health care plan (medical, dental, vision).
• Retirement plan with 401(k) participation.
• Critical illness, cancer, life, short‑term and long‑term disability coverage.
• Paid time off, vacation and holidays.
• Ongoing training and professional development.
• Fully paperless, cloud‑based systems.