Senior Personal Injury Case Manager (English/Spanish, LATAM, Remote)

About the role

A growing U.S. Personal Injury law firm is hiring an experienced Personal Injury Case Manager to work 100% remotely from Latin America. The position is full-time independent contractor, Monday to Friday (40 hours per week), and requires hands-on experience managing a high-volume caseload, including New York PI cases. Pay is 45,000 to 60,000 USD annually depending on experience.

Key responsibilities

• Manage a high-volume caseload, run introductory and regular status calls with clients, monitor their medical treatment and coordinate referrals
• Set up insurance and PI claims, draft and send Letters of Representation, obtain and review police reports, Declaration Pages and lien information, and follow up with insurance adjusters
• Request and track medical records and bills, maintain accurate provider and balance information, and organize records for case evaluation and demand preparation
• Compile medical records and supporting documents, prepare demand packages, draft correspondence, and support settlement documentation and disbursements
• Maintain accurate case notes and keep cases moving toward the next stage
• Depending on experience and assigned cases: assist with complaints and discovery, draft discovery responses, track litigation deadlines, calendar depositions, support motions and trial preparation

Required profile

• Fluent English and Spanish; Arabic is a major plus
• Extensive U.S. Personal Injury experience, including hands-on New York PI cases (required)
• Approximately 4+ years of relevant PI experience strongly preferred
• Proven experience managing a high-volume caseload and strong pre-litigation case management
• Experience drafting demand packages and working directly with clients
• Knowledge of insurance claims and medical treatment processes

Required skills

• Insurance claims and medical records management
• Demand package preparation and case documentation
• Strong organization, follow-up and attention to detail under competing deadlines
• Ability to work independently and take ownership of cases

What we offer

• Base rate of $18 USD per hour plus quarterly performance bonuses
• 10 days of PTO and 10 paid holidays according to the country's calendar
• Annual travel opportunities based on performance