Tracking Coordinator

About the role

A U.S. third-party logistics company with more than 40 years in the industry is hiring a Tracking Coordinator. The role acts as the link between Carrier Sales, Account Operations and the carriers moving the freight, alerting the broker to delays or missed appointments before customers are contacted.

Key responsibilities

• Run check-calls and track loads from pickup to delivery
• Monitor loading, unloading and appointment times
• Follow up on delays, missed appointments and late arrivals
• Catch problems early, before they become service failures
• Report delays, accidents or other issues immediately to Account Operations and Carrier Sales
• Build working relationships with partner carriers so they pick up the phone when called
• Help out in other areas when the operation needs it

Required profile

• Advanced spoken and written English; most of the day is phone and written communication with U.S. carriers and teams
• Strong multitasking ability while tracking many loads at once
• Close attention to detail and a habit of asking the right questions
• Calm, professional phone manner, even when a carrier is frustrated
• Problem-solving mindset and willingness to help wherever needed for the client