Accounts Receivable / Billing & Collections Customer Service Representative (Remote)

About the role

We are seeking a detail‑oriented, customer‑focused Accounts Receivable / Billing & Collections Customer Service Representative to join a long‑established restoration services organization. The role is fully remote, operates on a CST‑aligned schedule, and involves managing invoicing, collections, and customer communication.

Key responsibilities

• Create and send 35–40 invoices weekly and review them for accuracy.
• Monitor outstanding invoices, follow up on unpaid balances, and make outbound collection calls.
• Investigate and resolve billing discrepancies while maintaining accurate records.
• Maintain accurate billing and collection records.
• Participate in the daily 8:00 AM team huddle.
• Communicate professionally with customers, including handling challenging situations.
• Collaborate with internal teams and work across multiple software platforms.

Required profile

• Strong QuickBooks knowledge (required).
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Comfortable making outbound phone calls and handling difficult conversations.
• Ability to multitask across several software tools and work independently in a remote environment.
• Strong organization and follow‑through.
• Professional and customer‑focused attitude.

Required skills

• QuickBooks
• AR Workflow
• WorkCenter
• Dash
• Google Drive
• WhatsApp
• CRM platforms