Air Logistics Perishables Customer Care Team Leader

About the role

Kuehne+Nagel is looking for a Perishables Customer Care Team Leader within its Freight Forwarding team. The role guides the Customer Care team and helps deliver consistent operational excellence to customers, who include those shipping medicines, toys and important machine parts. You will lead and coach the team day to day, manage workload, resolve escalations on time and meet operational standards, working closely with Procurement, Operations and other internal teams.

Key responsibilities

• Lead and coordinate the team's daily activities, distributing and prioritizing work so customer requirements are met on time.
• Provide guidance, coaching and regular feedback, promoting accountability, collaboration and continuous development.
• Monitor team performance and service quality, identify improvement opportunities and implement corrective actions when needed.
• Act as the first point of escalation for complex customer or operational issues, keeping customers and internal stakeholders informed.
• Drive proactive customer communication, retention and profitability through timely responses to capacity requests, upselling and promotion of KN products.

Required profile

• Experience in Air Logistics, Freight Forwarding or Customer Care, ideally with exposure to perishables.
• Experience leading or coordinating teams.
• Commercial mindset with a strong focus on customer satisfaction and profitability.
• Advanced English level.

Required skills

• Strong communication, problem-solving and stakeholder management skills.