Freight Document Review Agent

About the role

A freight document review agent checks shipment documents after a load is completed, before carriers get paid and brokers get invoiced. The work is guided by a documented SOP, with team leads available when something does not fit. The position is open to candidates in La Ceiba and San Pedro Sula, on site.

Key responsibilities

• Review bills of lading, proof of delivery, lumper receipts and other shipment documents once a load is finished
• Compare what the carrier submitted against the original tender to confirm every detail matches
• Flag overages, shortages and damages noted on the documents
• Spot altered or potentially fraudulent documents and escalate them
• Approve documents, which triggers carrier payout and broker invoicing
• Handle a high daily volume of documents from dozens of companies, each with its own invoicing requirements
• Coordinate in writing with the U.S. operations team and other contractors through Slack and Google Docs

Required profile

• Strong attention to detail; accuracy comes first, and every customer has different requirements
• Speed without cutting corners, reviewing hundreds of documents a day
• Advanced written English, with clear, professional and tactful communication internally and externally
• Comfort learning new systems independently after training
• Availability Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, possibly shifted one to two hours earlier