Junior Logistics Coordinator (Weekend Shift)

About the role

Charger Logistics Inc., an asset-based carrier with locations across North America and over 20 years of logistics experience, is expanding and adding a motivated person to its Customer Service department in San Pedro Sula. The role covers the weekends, Friday to Monday, 6am to 5pm or 1pm to 11pm, and English fluency is a must.

Key responsibilities

• Build knowledge of the company's products and services.
• Engage customers in a friendly, professional way to build lasting relationships.
• Provide track and trace updates for shipments and keep customers informed of each order's status.
• Solve customer-specific freight issues.
• Enter, update and process customer orders on various interfaces.
• Confirm pickup and delivery appointments for drivers.
• Coordinate with other departments to clear customs paperwork.
• Follow procedures for processing bills and perform other duties assigned by the Customer Service Manager.

Required profile

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Fluency in English and Spanish is a must.
• Ability to solve problems, de-escalate conflicts and escalate tactfully.
• Strong time management, prioritization and multitasking.

Required skills

• Proficiency in Microsoft Office.
• Aptitude for learning new software and systems.

What we offer

• Professional growth opportunities.
• Competitive compensation package.
• Performance-based bonuses.