Leadership Development Manager

About the role

The Leadership Development Manager leads the regional execution and continuous improvement of leadership development programs within a geographically dispersed global team, while contributing to global strategy, standards and program governance. The role partners with operations, Human Resources and learning stakeholders so that learning translates into stronger people leadership and operational performance. It is a hybrid role, working remotely and onsite as business needs require.

Key responsibilities

• Contribute to the global leadership development strategy, roadmap, competency model, curriculum standards and annual priorities.
• Lead or contribute to global program design, implementation, pilots, facilitator readiness, content governance and continuous improvement.
• Set delivery expectations, quality standards, measurement practices and operating rhythms for a consistent global learner experience.
• Evaluate program effectiveness using learning data, business outcomes, stakeholder feedback and field observations, and recommend improvements.
• Partner with global operations, Human Resources, Talent and other stakeholders to align leadership development with organizational priorities.
• Provide coaching, calibration and functional guidance to Leadership Development Specialists and Senior Specialists, and coordinate work across project teams.

Required profile

• Bachelor's degree preferred; equivalent education and experience may be considered.
• At least 3 years of experience in leadership development, training, coaching, call center operations or a related field.
• At least 1 year leading training programs, learning projects, operations initiatives or a team of facilitators; regional or global program experience preferred.
• At least 2 years of combined facilitation, coaching or instructor-led training experience preferred.
• Internal candidates: typically employed in the current position for at least 9-12 months continuously and in good standing, with no corrective action on file in the last six months, unless an approved exception applies.

Required skills

• Proficiency in Microsoft Office, including PowerPoint and Excel.
• Virtual learning and collaboration tools.
• Facilitation, coaching, project management and stakeholder influence.