Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) acts as the central liaison among patients, healthcare providers, attorneys, surgery centers, and external medical organizations. The role ensures smooth communication, efficient workflow, and high‑quality support throughout the patient journey, contributing to optimal clinical outcomes.

Key responsibilities

• Serve as the primary point of contact for patients, providers, attorneys, and third‑party organizations.
• Coordinate appointment scheduling, procedure bookings, and surgery logistics.
• Manage lien administration, including preparation and distribution of lien agreements.
• Process and transmit medical records to external specialists while maintaining HIPAA compliance.
• Support clinic operations through administrative tasks, calendar management, and report generation.
• Communicate appointment details, treatment plans, and follow‑up instructions via email and phone.
• Handle a high volume of calls and emails, meeting established productivity and deadline expectations.
• Adapt to changing operational needs, staffing levels, and clinic priorities.

Required profile

• Strong verbal and written communication skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• High attention to detail and accuracy.
• Commitment to maintaining patient confidentiality and HIPAA regulations.

Required skills