QA & Technical Customer Success Engineer (Remote)

About the role

We are seeking a QA & Technical Customer Success Engineer to blend software development, automated testing, and technical support. You will work directly in the codebase, create robust automated tests, and help customers get the most out of our broadcast‑focused platform.

Key responsibilities

• Design, implement and maintain unit, integration and end‑to‑end automated tests for web applications, APIs and broadcast integrations.
• Investigate, reproduce and debug technical issues in the codebase, and contribute to QA and CI/CD improvements.
• Provide technical troubleshooting, onboarding and product guidance to customers, translating issues into clear bug reports and actionable feedback.
• Collaborate with engineering, product and customer‑success teams to enhance product quality and the overall customer experience.

Required profile

• 3–5 years of software development or engineering experience.
• Strong written and verbal communication in English (C1+).
• Customer‑facing experience supporting technical products or software.
• Excellent troubleshooting and problem‑solving abilities.

Required skills

• JavaScript or TypeScript.
• Automated testing frameworks such as Jest, Vitest or Mocha.
• E2E testing tools like Playwright, Cypress or Selenium.
• API testing tools such as Postman or Supertest.
• Version control and CI/CD pipelines (Git, GitHub, GitLab).