Supplements Agent - Roofing Insurance Claims

About the role

Work Ninjas is looking for a Supplements Agent to support its claims specialists and help roofing companies navigate the insurance claims process. You will review insurance estimates, identify overlooked items, prepare supplements and follow up with insurance companies so that clients receive accurate roof claim assessments. The position suits someone who enjoys analytical work, takes ownership and is motivated by results.

Key responsibilities

• Prepare and execute supplements for roofing-related insurance claims based on client requests.
• Review insurance company estimates daily, ensuring accurate item inclusions and spotting areas for improvement.
• Communicate with other departments to coordinate and share information properly.
• Follow up on ongoing claims proactively by email and phone.
• Manage several cases at once, keeping updates timely and responses meaningful.
• Handle client requests and concerns professionally throughout the supplement process.

Required profile

• Undergraduate degree in an applied science or related technical field; engineering and architecture graduates are especially encouraged to apply.
• Familiarity with estimating practices, particularly in roofing and insurance claims, is preferred but not mandatory.
• Nice to have: previous experience in roofing, construction, home services, HVAC, solar, restoration or similar fields.
• Must live in San Pedro Sula or nearby areas.

Required skills

• Advanced English with strong oral and written communication.
• Excellent organization and time management, and the ability to prioritize multiple tasks and meet response deadlines.
• Strong attention to detail and accurate analysis of information.
• Effective problem solving and a proactive approach.
• Nice to have: familiarity with CRM systems and collaboration tools such as Salesforce, Slack and Google Workspace.

Work arrangement is hybrid, with a hybrid schedule available after completing training.