Training Quality Specialist (Remote)

About the role

The Training Quality Specialist supports new Sales Representatives through their training and certification process. As the main point of contact for trainees, the specialist answers training questions, reviews simulated sales calls, gives targeted coaching and monitors progress, so that new hires receive timely support and actionable feedback while meeting Tribe's standards for sales quality, process adherence and training completion. The position is remote and requires availability 8:00 AM to 4:00 PM US Central Time.

Key responsibilities

• Serve as the primary contact for new hires during training hours, answering questions and guiding them on training processes, expectations and resources.
• Review AI Agent simulated sales calls and evaluate performance against sales, quality and compliance standards.
• Give clear, actionable feedback after each simulated call review.
• Assign and send targeted One Thing Trainings based on each trainee's biggest coaching opportunity.
• Monitor progress through training, simulated calls, certifications and coaching assignments, flagging those falling behind or stuck on the same skill.
• Follow up to make sure coaching feedback is applied to later calls, and escalate serious performance, compliance, attendance or training issues to Quality & Compliance leadership.
• Maintain accurate records of trainee progress, coaching and call outcomes, and partner with Quality & Compliance on common new-hire trends.

Required profile

• 1+ year of experience in sales, sales quality assurance, call-center quality, training or coaching.
• Solid understanding of the sales process (call structure, discovery, objection handling, closing).
• Experience evaluating calls or performance against a scorecard, rubric or quality standard.
• Strong written communication and organization, able to handle many trainees, reviews and follow-ups at once.
• Comfortable giving constructive feedback while remaining approachable and encouraging.
• Reliable internet and equipment, since the role involves frequent phone and video calls.
• Preferred: coaching or onboarding experience, quality and compliance background, LMS, CRM or call-scoring software experience, and familiarity with microlearning or the One Thing Training approach.