Transportation Operations Specialist

About the role

Charger Logistics, an asset-based carrier with locations across North America, is expanding and is looking for a motivated Transportation Operations Specialist based in San Pedro Sula, Honduras. The main role is to coordinate and optimize delivery schedules by communicating with mobile units so they receive important messages, monitor situations by phone or radio, use mapping software to find the best routes and keep track of mobile unit locations.

Key responsibilities

• Build expert knowledge of company products and services.
• Build rapport with customers in a friendly, professional way.
• Provide track and trace updates for shipments and keep customers informed of each order's status.
• Solve customer-specific freight issues.
• Enter, update and process customer orders on various interfaces.
• Confirm pickup and delivery appointments for drivers.
• Coordinate with other departments to clear customs paperwork and follow procedures for processing bills.
• Perform duties assigned by the Customer Service Manager.

Required profile

• College diploma or university degree.
• Previous logistics or customer service experience is an asset.
• Ability to solve problems, resolve conflicts and escalate tactfully.
• Strong time management, prioritization and multitasking.
• Fluency in English is a must.

Required skills

• Proficiency in Microsoft Office.
• Aptitude to learn new software and systems.

What we offer

• Professional growth opportunities.
• A competitive compensation package.