Trilingual Technical Support Representative (English & French)

About the role

A company is looking for a Trilingual Technical Support Representative who speaks English and French fluently and enjoys helping people solve technical problems. The role provides support to customers in both languages within a dynamic and collaborative environment.

Key responsibilities

• Assist English and French-speaking customers by identifying and resolving technical issues.
• Provide clear, professional support by phone, chat or email in both languages.
• Troubleshoot software, hardware and connectivity concerns.
• Guide customers through step-by-step solutions in English or French.
• Document customer interactions accurately in the system.
• Deliver an outstanding customer experience on every interaction.

Required profile

• At least 6 months of proven experience in Technical Support or Help Desk roles.
• B2 level or higher in both English and French (required).
• High school diploma.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Required skills

• Strong communication, active listening and problem-solving skills in both languages.
• Basic computer knowledge and the ability to learn new technologies quickly.
• Customer-oriented attitude with excellent interpersonal skills.
• Willingness to learn, positive attitude and adaptability.

What we offer

• Competitive salary.
• Paid training.
• Career growth opportunities.
• Supportive team environment.
• Continuous learning and development.

To stand out, candidates with prior omni-channel customer service or call center experience, strong troubleshooting and analytical skills, and excellent time management and attention to detail are encouraged to apply.