Offres actives (162)
Operations Manager
About the role The Operations Manager will supervise a non‑exempt work group, ensuring day‑to‑day functional oversight, productivity, and service leve...
Data Specialist
About the role ibex. is seeking a highly motivated Data Specialist to analyze large datasets and translate them into actionable insights that drive bu...
Principal Software Engineer, Dev
About the role ibex. is looking for a technically strong Principal Software Engineer to lead the design, development, integration and deployment of en...
Supervisor de Call Center
Acerca del puesto El Supervisor de Call Center será responsable de apoyar, orientar, desarrollar y supervisar a un grupo de agentes de servicio al cli...
Business Analyst
About the role We are seeking a visionary Business Analyst to drive digital transformation and improve customer experiences. You will work closely wit...
Supervisor de Equipo de Servicio al Cliente
Acerca del puesto El Supervisor de Equipo es responsable de apoyar, orientar, desarrollar y supervisar a un grupo de agentes de servicio al cliente en...
WFM Real Time Analyst
About the role The Real‑Time Analyst monitors call‑center activity to ensure service levels are met while optimizing staffing resources. The role supp...
Fraud Prevention Agent
About the role The Fraud Prevention Agent monitors, investigates, and resolves potential fraud across accounts, funding, and transaction activity. The...
Team Manager – Customer Service Call Center
About the role The Team Manager leads a group of Customer Service Agents in an inbound call‑center environment, ensuring high‑quality service and oper...
IT Security Specialist
About the role The IT Security Specialist will protect organizational systems by monitoring, detecting, investigating, and responding to security thre...
Senior Genesys Cloud Workforce Management Support
About the role We are looking for a detail‑oriented Senior Genesys Cloud Workforce Management (WFM) Technical Support professional to ensure stability...
WFM Real Time Analyst
About the role The Real‑Time Analyst monitors call‑center performance, balances service levels and ensures staffing aligns with contractual and intern...
Supervisor, Quality Assurance
About the role The Quality Assurance Supervisor will drive service excellence by evaluating customer interactions across multiple channels and ensurin...
Customer Service Call Handler – 1st Line Responder
About the role We are seeking a Customer Service Call Handler to be the first point of contact for Access Training customers. The role involves handli...
BI & Data Analytics Specialist
About the role We are seeking a Data Analytics professional to join our Compliance Analytics team. You will work closely with business stakeholders to...
Temp Recruitment Associate
About the role The Temp Recruitment Associate will manage the full selection process for applicants, from initial interviews to onboarding and hand‑of...
Workforce Planner – Call Center Forecasting
About the role The Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, and generating weekly schedules for ca...
Assistant Manager Workforce Planning
About the role The Assistant WFM Manager is a junior manager who oversees planners or both planners and real‑time analysts. This person is responsible...
Revenue Analyst – Senior Accountant, Americas
About the role The Senior Accountant – Revenue Accounting for the Americas region will ensure accurate, timely, and compliant revenue recognition for...
Real-Time Workforce Management Analyst
About the role The Real-Time Workforce Management Analyst monitors call‑center activity, balances service levels, and ensures staffing aligns with con...
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