Reservations Support Specialist

About the role

We are looking for a detail‑oriented Reservations Support Specialist to assist customers throughout the booking journey. The role is fully remote and focuses on research, coordination, and clear communication to ensure every reservation is accurate and meets client expectations.

Key responsibilities

• Answer reservation‑related questions and process requests.
• Research availability and service options for clients.
• Coordinate reservation details and verify confirmations for accuracy.
• Communicate important updates and information to customers and service providers.
• Assist with modifications, special requests, and follow‑up on incomplete items.
• Maintain organized documentation of all reservation activities.

Required profile

• Strong verbal and written communication skills.
• Excellent attention to detail.
• Customer‑service mindset with a proactive attitude.
• Strong organizational abilities.
• Comfortable using online systems and conducting research.
• Reliable, responsive, and able to work independently.

Required skills

What we offer

• Fully remote work environment.
• Comprehensive onboarding and training.
• Professional development and continuing education opportunities.
• Access to online tools and resources.
• Ongoing support from the team.