Tier 3 IT Helpdesk / MSP Support Agent

Allied Global · San Pedro Sula

Nuevo

Onsite Mid 🇬🇧 English

LAN/WAN SD-WAN VPN wireless networks firewalls SolarWinds PRTG Nagios Zabbix routers switches VLANs network security policies Microsoft 365 Hybrid Active Directory Azure/Entra ID PowerShell RMM tools TCP/IP BGP OSPF EIGRP QoS Cisco Meraki Aruba Ruckus Fortinet Wireshark tcpdump packet analysis

Descripcion del puesto

About the role

We are seeking an experienced Tier 3 IT Helpdesk or MSP Support Agent to join our Technical Operations team in San Pedro Sula. This position is the highest level of technical escalation, responsible for resolving complex, high‑impact issues and driving infrastructure improvements across client environments.

Key responsibilities

Resolve complex incidents involving LAN/WAN, SD‑WAN, VPN, wireless networks, firewalls, and other infrastructure services.
Perform advanced troubleshooting, root cause analysis, and incident management while acting as the escalation point for Tier 1 and Tier 2 teams.
Monitor and optimize network performance using SolarWinds, PRTG, Nagios, Zabbix and similar platforms.
Configure and troubleshoot routers, switches, firewalls, wireless controllers, VLANs and network security policies.
Support Microsoft 365, Hybrid Active Directory, Azure/Entra ID and automation initiatives using PowerShell and RMM tools.

Required profile

2+ years of experience in NOC, MSP or advanced network operations.
Intermediate to advanced English communication skills.
Strong ability to manage multiple priorities in a 24/7 support environment.

Required skills

Deep knowledge of TCP/IP, routing protocols (BGP, OSPF, EIGRP), VLANs, QoS and VPN technologies.
Hands‑on experience with Cisco, Meraki, Aruba, Ruckus, Fortinet equipment.
Proficiency with network monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix.
Experience using Wireshark, tcpdump and packet analysis for troubleshooting.
Familiarity with Microsoft 365, Hybrid AD, Azure/Entra ID, PowerShell and RMM automation.

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Publicado hace 6 horas

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Allied Global

San Pedro Sula

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Emplois à San Pedro Sula Métier : Informatique / IT