Technical Business Analyst - Healthcare WordPress Sites

About the role

LynxLabs, a software development and nearshoring company with teams in Honduras, El Salvador and the US, is hiring a Technical Business Analyst for a Utah-based client in healthcare services. The role bridges clinic owners, internal stakeholders and third-party vendors, and owns the day-to-day management of a portfolio of WordPress micro-sites. It is 100% remote, with standard Central America business hours.

Key responsibilities

• Act as the main point of contact between clinic owners, internal stakeholders and external vendors and service providers.
• Gather, document and translate business needs into clear requirements and action items.
• Coordinate with third-party services (hosting, integrations, marketing tools) to resolve issues and move initiatives forward.
• Manage, maintain and update a portfolio of WordPress micro-sites: content, plugins, themes, performance and security.
• Make PHP and WordPress customizations, troubleshoot issues and apply fixes.
• Monitor site health, uptime and basic SEO and analytics.
• Use AI tools to analyze site analytics, clinic and vendor data and turn it into clear insights and recommendations.
• Keep stakeholders informed with clear, proactive communication and status updates.

Required profile

• Advanced or fluent English, written and spoken, for daily interaction with US-based stakeholders.
• 3+ years of experience as a Business Analyst, Webmaster or a similar role combining business and technical work.
• Experience coordinating with vendors or external service providers.
• Strong communication, organization and follow-through; comfortable managing multiple sites and priorities at once.

Required skills

• Solid hands-on WordPress experience (themes, plugins, page builders, site administration).
• Working knowledge of PHP, HTML, CSS and basic JavaScript.
• Hands-on use of AI tools (e.g., ChatGPT, Claude, Copilot) for data analysis, reporting and productivity.
• Preferred: healthcare or multi-location service experience, familiarity with HIPAA or data privacy, hosting/DNS/SSL/CDN knowledge, Google Analytics, Google Tag Manager or SEO tools, and project management tools such as Jira, Asana or Trello.

What we offer

• Competitive compensation in USD.
• 10 days of paid time off per year.
• Gym membership.
• Professional growth within an international environment.