Application Support Developer

About the role

The Application Support Developer provides front‑line and escalated technical help‑desk support for the organization’s CRM environment and other business‑critical applications, working remotely during U.S. East Coast business hours.

Key responsibilities

• Triaged, prioritized, investigated and resolved help‑desk tickets related to application errors, data discrepancies, reports, integrations and UI issues.
• Used SQL queries against Microsoft SQL Server to validate data, troubleshoot records and confirm approved fixes.
• Reviewed logs, error messages, stack traces and job histories to diagnose failures and identify recurring patterns.
• Read and troubleshooted existing code, stored procedures, scripts and configuration files to isolate defects.
• Implemented approved minor code corrections, scripts, queries, stored‑procedure updates and configuration changes within change‑control processes.
• Developed small support utilities, automation scripts and diagnostic queries to improve service efficiency.
• Troubleshot REST APIs and system integrations, reviewing requests, responses, payloads and authentication results.
• Tested patches, bug fixes and configuration changes in non‑production environments and documented validation results.
• Guided end users through issues, communicated workarounds in non‑technical language and escalated complex defects when needed.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, IT or related field, or equivalent experience.
• 2‑3 years of hands‑on experience in application or production support, software help‑desk or junior development.
• Strong SQL skills, preferably Microsoft SQL Server.
• Working knowledge of at least one programming or scripting language and ability to read and debug existing code.
• Experience supporting a CRM platform such as Microsoft Dynamics or Salesforce.
• Availability to work standard U.S. East Coast business hours.

Required skills

• Microsoft SQL Server / SQL
• C#.NET, Java, JavaScript, Python, PowerShell
• REST APIs, JSON, XML, Postman
• Git or other source‑control systems
• ServiceNow, Jira Service Management or Azure DevOps ticketing platforms
• ITIL practices