Asistente de Nómina

About the role

The Payroll Assistant is an essential member of IntouchCX's payroll team, responsible for collecting, organizing, and auditing all payroll‑related information received from operations and support functions. The role focuses on accuracy, compliance, and timely support for employee settlement queries.

Key responsibilities

• Coordinate with Human Resources and Logistics to deliver reports for final employee contract settlements.
• Verify the accuracy between provisioned settlements and actual payouts.
• Generate and deliver accounting reports related to final contract liquidations.
• Document payroll records and other critical documents to support external audits.
• Respond to employee settlement payment inquiries within 24 business hours.
• Support payroll and final settlement delivery while adhering to company policies.
• Provide employees with clear information on government deductions (RAP, IHSS, INFOP, ISR, unemployment) and on incidents, vacations, medical leaves, and payment retentions included in final settlements.
• Maintain strict confidentiality of payroll, salaries, and deductions.
• Assist accounting or finance teams with any related requests.

Required profile

• Technical degree, bachelor’s degree, or student in Accounting, Administration, Human Resources or related fields.
• Minimum 6 months experience in payroll processing.
• Intermediate to advanced computer skills with strong proficiency in Microsoft Excel.
• Customer‑focused attitude with high professionalism and discretion.
• Excellent communication skills for internal and external interactions.
• Strong attention to detail and precision.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Problem‑solving, planning, and analytical capabilities.
• Effective organization and time‑management skills.

Required skills

• Microsoft Excel (intermediate‑advanced)