Bilingual Customer Service Associate

About the role

UnifyCX, a global business process outsourcing company, is hiring a bilingual customer service associate in San Pedro Sula, Honduras. The associate handles inbound calls from customers placing restaurant orders, guiding them through the ordering process and entering orders accurately.

Key responsibilities

• Answer inbound calls and help customers place restaurant orders.
• Enter food orders, special requests and delivery details accurately into the ordering system.
• Provide information on menu items, available products and current promotions.
• Confirm order details to ensure accuracy and customer satisfaction.
• Navigate multiple computer applications while keeping conversations natural and professional.
• Handle customer questions and concerns with a positive, service-oriented attitude.
• Maintain efficiency and accuracy in a fast-paced, high-volume call center environment.

Required profile

• At least six months of customer service experience.
• English proficiency at B2 level.
• Strong verbal communication and active listening in English and Spanish.
• Ability to multitask while staying accurate and delivering good customer service.
• Availability to work weekends and holidays.

Required skills

• Basic computer skills, including accurate data entry.
• Ability to navigate multiple systems.