Bilingual Employee Service Center Specialist (English/Spanish)

About the role

Compass, a full-service BPO, has partnered with a well-known made-to-order fast casual restaurant chain based in the United States and is hiring bilingual (English/Spanish) Employee Service Center Specialists. The role responds to employee requests about employment and onboarding information, health and wellness benefits and company policy, with no supervisory responsibilities. It is a fully remote position.

Key responsibilities

• Resolve HR inquiries of low to moderate complexity via email, live chat/intranet and phone.
• Serve as the first point of contact for employment-related questions and guide employees to self-service functions for HR transactions.
• Explain HR policies such as payroll, compliance, onboarding, benefits, compensation and timekeeping.
• Escalate issues beyond your expertise and ensure confidentiality and accurate data entry.
• Meet productivity, schedule and channel availability targets; work collaboratively with teammates.

Required profile

• High school diploma; 2-4 year college degree preferred.
• 1-3 years of contact center or administrative HR experience preferred.
• Previous remote work experience preferred.
• Availability for full-time shifts 10:30 AM to 10:00 PM, Sun-Thu or Mon-Sat, and some Mon-Fri 8:00-4:30 shifts, 40 hours per week.
• Reliable high-speed internet, a separate quiet room and a backup power source.

Required skills

• Bilingual English and Spanish, assessed during screening.
• Strong written and verbal communication and typing skills.
• Navigating multiple web-based systems and accurate data entry.
• Technical setup: Windows computer (no customized or jailbroken devices) with webcam, 80 Mbps wired internet, headset with microphone, and the listed software installed.

What we offer

• Fully remote work environment.
• Contract position with competitive wages.
• Comprehensive training and career development, including internal promotions.