Collections Representative

About the role

UnifyCX, a customer experience platform combining human expertise with AI, is hiring a full-time, on-site Collections Representative in San Pedro Sula. The role contacts customers about past-due accounts, negotiates payment arrangements and documents every interaction according to company policies and regulatory guidelines.

Key responsibilities

• Contact customers about past-due accounts and negotiate payment arrangements
• Review account histories, clarify balances and explain payment options clearly and respectfully
• Handle inbound and outbound calls and resolve billing and payment inquiries
• Collaborate with finance and customer service teams to resolve account discrepancies
• Meet individual and team collection targets while following confidentiality standards

Required profile

• High school diploma or equivalent; additional education in business, finance or a related field is a plus
• Relevant experience in collections, call centers or customer support is preferred
• Ability to work on-site in San Pedro Sula with schedule flexibility
• Commitment to ethical, compliant collection practices

Required skills

• Debt collection and cash collection, including negotiating payment plans and managing delinquent accounts
• Communication and customer service skills, able to handle sensitive conversations
• Basic finance knowledge of billing, payment processing and account reconciliation
• Proficiency with CRM or collections software, and basic computer and data entry skills
• Attention to detail, problem solving and ability to meet targets in a fast-paced environment