Customer Care & Referral Support Coordinator (Remote)

About the role

We are looking for a full‑time Customer Care & Referral Support Coordinator to be the first point of contact for prospective clients and referral partners of a behavioral health treatment center. Working remotely on a night shift (3 pm‑11 pm PST), you will manage inbound calls, capture information in HubSpot and ensure every inquiry moves smoothly through the admissions workflow.

Key responsibilities

• Answer incoming calls professionally and provide clear information about services, programs and the admissions process.
• Collect and document caller and referral details in HubSpot, maintaining accurate CRM records, tasks and follow‑up notes.
• Follow up on missed calls, new inquiries and outstanding communications to guarantee timely responses.
• Coordinate with admissions, provider relations and leadership teams to keep the intake pipeline organized.
• Monitor open inquiries, generate basic reports on call volume and referral activity.
• Escalate clinical, crisis or emergency situations according to established procedures while complying with HIPAA and privacy policies.
• Identify opportunities to improve communication processes and intake efficiency.

Required profile

• Minimum 2 years experience in customer service, admissions support or a similar client‑facing role.
• Excellent verbal and written English communication skills.
• Strong phone presence and professional demeanor with clients, families and referral partners.
• Highly organized with meticulous documentation and follow‑up abilities.
• Ability to work independently, stay responsive and handle confidential information securely.
• Own a reliable computer and high‑speed internet connection.

Required skills

• Proficiency with HubSpot or another CRM platform.

What we offer

• Full‑time remote position with a consistent night‑shift schedule.
• Monthly salary of $1,300.
• Opportunity to contribute to a fast‑paced behavioral health environment.