Customer Service Coordinator (Spanish Bilingual)

About the role

Auctus Group LLC is hiring a Spanish-English bilingual Customer Service Coordinator for a fully remote position. The role handles large volumes of inbound and outbound calls, explains and resolves customer questions about Explanation of Benefits, and works across billing systems and EHR/EMR systems. The company describes itself as a work-from-home-first employer that supports continuing education and charitable matching.

Key responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Provide information, resolve problems and advise customers on their Explanation of Benefits
• Follow scripts and guidelines when handling different clients
• Work within multiple billing systems and EHR/EMR systems
• Process patient payments and post them, and maintain documentation of every conversation
• Identify billing errors in claims and communicate them clearly to clients and team members
• Perform pre-collection calls and other assigned duties

Required profile

• Spanish-English bilingual speaker
• 1-3 years of experience in operations, ideally in a multi-entity healthcare organization
• Proven experience as an Operations Coordinator or similar role
• Full-time availability during regular business hours, with ability to work from home

Required skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Softphone applications such as RingCentral
• Excellent written and verbal communication and organizational skills
• Attention to detail and ability to multi-task in a fast-paced environment