Customer Service & Lead Intake Agent
Work Ninjas · San Pedro Sula
Job description
About the role
Work Ninjas is seeking a Customer Service & Lead Intake Agent to support a roofing client. The role involves managing incoming leads, ensuring rapid follow‑up, and delivering a positive customer experience from the first contact through appointment scheduling.
Key responsibilities
- Respond quickly and professionally via phone, email, and messaging channels.
- Manage incoming leads, qualify them, and schedule inspections or appointments with the sales team.
- Engage potential customers to gather project details, support basic service inquiries, and escalate high‑priority opportunities.
- Collaborate with sales and field teams to maintain smooth lead flow and accurately track all interactions in the CRM.
Required profile
- 1–3 years of experience in customer service, lead management, or a similar role.
- Advanced English proficiency (C1–C2) with strong verbal and written communication skills.
- Excellent organization, time‑management, and attention to detail, especially in CRM data entry.
Required skills
- Familiarity with Slack, Google Workspace, Salesforce, and CallTrackingMetrics (CTM).
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Published 6 hours ago
Expires 1 month from now
3 views · 0 interested
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Work Ninjas
San Pedro Sula
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