Dispatch Coordinator – After Hours

About the role

Join Charger Logistics Inc as an After‑Hours Dispatch Coordinator, supporting our fast‑paced Customer Service team during night shifts (Sunday to Thursday, 11:00 pm – 6:00 am). You will act as the primary point of contact for customers, drivers, and internal staff, ensuring smooth order processing and on‑time deliveries.

Key responsibilities

• Communicate with customers via phone, email or fax, answering queries professionally and promptly.
• Track and trace a high volume of orders, entering and updating information across multiple systems.
• Maintain daily delivery schedules, confirm pickup and delivery appointments, and ensure all documentation is accurately returned to head office.
• Handle client complaints, provide solutions within defined time limits, and follow up to guarantee resolution.
• Relay specific freight requirements and procedures to drivers, keeping customers well informed.
• Research and resolve transactional issues to keep reporting reconciled in a timely manner.
• Foster cooperative relationships among team members and internal staff.

Required profile

• 2+ years of sales and account management experience in transportation or logistics (preferred).
• Recent college or university degree in Marketing, Business or a related field.
• Previous experience in an analyst or pricing role is an asset.
• Strong verbal, written and presentation skills with proven negotiation and closing ability.
• Ability to work independently with minimal supervision and as part of a team.

What we offer

• Professional growth and career development opportunities.
• Competitive pay package.
• Performance‑based bonus.