Junior Logistics Coordinator

About the role

We are looking for a motivated Junior Logistics Coordinator to join our Customer Service Department in San Pedro Sula. The role involves providing track‑and‑trace updates, handling customer orders, and coordinating shipments across North America. You will work closely with drivers, customs, and internal teams to ensure smooth delivery operations.

Key responsibilities

• Build expert knowledge of company products and services.
• Provide track and trace updates and continuously inform customers about order status.
• Enter, update, and process customer orders using various interfaces.
• Confirm pickup and delivery appointments and coordinate with drivers.
• Collaborate with other departments to clear customs paperwork and process bills.
• Resolve freight issues or escalate them as needed.

Required profile

• College diploma or university degree.
• Previous logistics or customer service experience (preferred).
• Strong problem‑solving and conflict‑resolution abilities.
• Excellent time‑management with ability to prioritize and multitask.
• Fluency in English and Spanish.

What we offer

• Professional growth opportunities.
• Competitive compensation package.
• Performance‑based bonuses.