Representante de Servicio al Cliente

About the role

We are looking for a proactive and empathetic Customer Service Representative to join our team in San Pedro Sula. In this full‑time, on‑site position you will be the first point of contact for our customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via phone, chat or email.
• Identify problems, analyze situations and provide effective solutions.
• Maintain accurate records of interactions using basic computer tools.
• Collaborate with team members to share knowledge and improve service quality.
• Adapt to varying schedules and work hours as needed.

Required profile

• Strong communication and listening skills.
• Empathetic attitude with a passion for helping others.
• Proactive, responsible and eager to learn.
• Ability to work well in a team environment.
• Flexible availability for different shifts.

Required skills

What we offer

• Competitive salary.
• Opportunities for professional growth and development.
• Continuous training and learning.
• A dynamic, collaborative and professional work environment.
• Being part of a committed team focused on delivering exceptional service experiences.