Senior Customer Success Representative

About the role

Alia Services is seeking a Senior Customer Success Representative to own complex B2B customer accounts, ensure flawless order execution, and act as an operational anchor within the Customer Success team. The role is fully remote and requires a proactive, autonomous professional who can drive cross‑functional collaboration and maintain high‑tier client satisfaction.

Key responsibilities

• Take full ownership of high‑priority customer accounts and audit complex order workflows.
• Optimize order execution, prevent supply‑chain disruptions, and handle advanced post‑shipment escalations.
• Lead critical escalation resolutions and serve as a mentor and subject‑matter expert for Customer Service Representatives I & II.
• Collaborate closely with Sales, Billing, Accounts Receivable, and external suppliers to resolve issues.

Required profile

• Proven track record in B2B customer service and order management.
• Expert‑level logistics troubleshooting experience.
• High autonomy, strategic problem‑solving ability, and comfort handling advanced escalations.

Required skills

What we offer

• 100% remote work with an international team.
• Health insurance through SafetyWing starting on day one.
• Paid time off and reliable payroll administration.
• Dedicated HR support, mentorship, and professional growth opportunities.