Customer Service Representative (On‑Site)

About the role

We are looking for a motivated Customer Service Representative to join our growing team in San Pedro Sula. In this on‑site position you will be the first point of contact for our customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Identify and resolve problems, escalating when necessary to maintain service quality.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with team members to share best practices and improve processes.
• Contribute to a supportive, team‑driven environment.

Required profile

• Responsible, reliable, and able to take initiative.
• Friendly, approachable, and able to build rapport with customers.
• Customer‑oriented mindset with a focus on delivering positive outcomes.
• Team player who contributes to a productive culture.
• Calm under pressure and capable of quick problem solving.

Required skills

• Advanced proficiency in spoken and written English.
• Active listening and clear communication.
• Basic tech skills, including email usage and ability to learn new digital tools.

What we offer

• Opportunity to grow within a supportive, people‑first company.
• Professional development in a dynamic, customer‑focused environment.
• On‑site work in our San Pedro Sula office to build real connections with the team.