Virtual Operations Assistant (Remote, Latin America)

About the role

We are looking for a Virtual Operations Assistant to support the smooth execution of day‑to‑day operations. The role combines customer service, staff scheduling, documentation, administrative coordination and operational follow‑up in a remote, Latin‑America‑based team.

Key responsibilities

• Serve as the primary point of contact for customers, managing bookings and confirming service details.
• Schedule staff and instructors for programs, ensuring accurate assignments and timely coordination.
• Maintain and update the Freshsales CRM with accurate customer and operational information.
• Prepare invoices, spreadsheets and operational reports for leadership, covering revenue and booking data.
• Manage HR and employee documentation, generating and organizing digital records.
• Coordinate with internal team members and field employees, proactively following up on pending tasks and deadlines.

Required profile

• Minimum 2 years experience as a Virtual Assistant, Administrative, Operations or Customer Service coordinator.
• Fluent in English and Spanish with excellent written and spoken communication.
• Highly organized, detail‑oriented, self‑managing and able to work independently.
• Available to work U.S. Central Time (9 AM‑6 PM CST) with occasional flexibility during peak periods.

Required skills

• Proficiency with Google Suite (Docs, Sheets, Slides).
• Experience using online calendars and scheduling tools (e.g., Google Calendar).
• Hands‑on experience with CRM platforms, specifically Freshsales.
• Ability to create and manage spreadsheets and invoicing documents.