Remote Client Service Associate

Sagan Recruitment

New Remote

Remote Junior 🇬🇧 English

Microsoft Office Excel

Job description

About the role

Coordinate customer service requests, service partners and ticket follow‑up for a US‑based service operation. Provide timely answers to customers and maintain accurate operational records.

Key responsibilities

Respond to customer inquiries by phone, email and web portals.
Schedule services, enter or update work orders, and track open tickets through resolution.
Investigate invoice or payment questions with service partners and escalate urgent issues.

Required profile

High school diploma with at least two years of customer service experience.
Experience handling a high volume of transactions accurately.
Ability to work independently and handle sensitive information responsibly.

Required skills

Microsoft Office proficiency.
Excel proficiency.

Questions fréquentes

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Published 2 hours ago

Expires 1 month from now

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